FAQs

Here you’ll find a range of frequently asked questions. If you can’t find the answer you’re looking for, you can email us on info@visionarylofts.co.uk or call us on 020 3536 8734 and a member of our team will help you.
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Initial consultation

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How long will the consultation and survey take?

Generally, the first site visit takes 1 hour, although this can vary depending on the size and complexity of your project, and how much information you need from us at this stage. This includes a quick survey of your home to take key measurements that are required to put together a quotation for the works.

I need to re-arrange my free consultation; how do I do this?
We understand that circumstances change, and things crop up. You can easily reschedule your booking by clicking the “Reschedule” button at the bottom of your booking confirmation email. Alternatively, you can call us on 020 3536 8734 or emailing us info@visionarylofts.co.uk.
I want to cancel my free consultation
We’re sorry that now isn’t the right time for you to think about getting a loft conversion. If you already have quotes from other companies, it might still be beneficial for you to talk to us. If you’re sure you want to cancel, then you can click the “Reschedule” button at the bottom of your booking confirmation email and select the ‘cancel appointment’ option. Alternatively, you can call us on 020 3536 8734 or emailing us info@visionarylofts.co.uk to let us know.
What if my loft space isn’t suitable for a loft conversion?

In the unlikely event that your loft space isn’t suitable for a loft conversion, there may be some creative solutions to resolve the issues. However, we will always be open and upfront if we feel that there are no viable options that would make a loft conversion possible, and we will discuss this with you at the time.

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Planning your loft conversion

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Will I need planning permission, or will my loft conversion fall under permitted development?

In the vast majority of cases, a loft conversion will fall under permitted development, meaning that you won’t need to apply for planning permission. Where this isn’t the case, we can work through the process with you. It’s worth remembering that if planning permission is required, this can add to the overall duration of your project.

Can the head height in my loft space be increased so I can have a loft conversion?

There are ways to increase the head height in your loft space. The first, is to increase your roof height, which involves getting planning permission from your local authority. The second, is to lower the floor. This option will impact the floor below, and we’ll take measurements to ensure that the lower floor head height will remain acceptable. 

Will I need a party wall agreement?

Party wall agreements are formal, legal documents that are necessary if you share a wall with a neighbour. This could be because you live in a semi-detached, terrace or flat. We can assess if you’ll need a party wall agreement at the first site visit.

Can you help me work through the construction process with my neighbours?
During our initial home visit, we will carry out an assessment of the logistical items that need to be factored in on your project. We will flag these up to you and highlight any items that may require prior approval from your neighbours.

Your party wall surveyor would usually take care of any formal agreements with your neighbour, but we can usually be of assistance to help you address any questions or concerns that your neighbour has raised with you.

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Timescales and delivery

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How quickly can you start on my loft conversion?
We usually have a two-month waiting list for new projects; however, we do sometimes get last minute cancellations that will allow you to start sooner than that.

Please bear in mind that before starting your project you will likely need to have party wall agreements, building regulation drawings and council approval. These items usually take an average of 3 months to be completed.

How long will it take for my loft conversion to be completed?

How long your project takes will depend on a number of factors, such as the complexity and size of your loft conversion, planning requirements, etc. However, broadly speaking, a simple loft conversion involving the creation of an additional room would take approximately 12 weeks.

Will I have a dedicated project manager overseeing the construction of my loft conversion?
Yes! You’ll be assigned a dedicated project manager to your project before the construction phase. This means you’ll always know who to talk to if you have any questions or concerns at any stage of the build works.
How many people will be on site during the project?

Various professionals will need to be on-site, and the number of people physically situated on-site at any given time will depend on the works being done. For example: during the structural and roofing stages, you could have 3 to 5 people on your project. During the fit-out stages, this usually drops down to 1 or 2.

Do I need to be at home while the works are being carried out?
This is a personal choice, and we want you to be as comfortable as possible while we’re working on your loft conversion.

You don’t need to stay at home if you have other work or life commitments, and we can work with you to agree on how to manage this. We would, however, request that a spare set of keys are given to your dedicated project manager so that we can work on your project regardless of whether you are at home or not.

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During your project

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Which areas of my home will be affected by the construction work?
In most cases, the main area of your home affected by the construction work will be your loft space. There will inevitably be a need to access this via other areas of your property, such as your hall, stairs and landing.

In the event that other areas of your home will be more widely affected, this will be discussed and agreed with you.

How do you protect high traffic areas in my home?

High traffic areas are those parts of your home that will be accessed frequently throughout the project. These usually involve hallways, staircases and landings. In order to protect these areas of your home, we lay carpet protector and corex sheeting. It is also possible to request a quotation to include additional protection in your home to fully limit the risk of any damage / wear and tear.

How can I keep my children/pets safe during the construction of my loft conversion?

Children and pets should still be able to access most of your home in the usual way. It is advised that access to the loft space during construction is restricted, and we can discuss ways you can achieve this at our initial site visit.

Will services (water/gas/elec/telephone/internet) be disrupted?
In the majority of cases there will be no disruption to your services during the works. In some cases, you may have items such as a gas pipe, a boiler or water tank in the loft. You should arrange for these to be relocated ahead of the works starting, alternatively we can provide you with a quotation to carry out this work.
Can I make changes to the layout, electrics, plumbing or other design elements once the project has started?
You might still be able to change your mind about the layout and positioning of electrics or plumbing, depending on the stage of the project. It’s worth considering that changes will impact on costs and timescales, and you’ll need to speak to your dedicated project manager to discuss your needs. Because of this, we strongly recommend that you decide as much of the detail on the project as possible at the design stage to prevent any additional charges or delays.
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At the end of your project

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What if there are issues (snags or defects) that I’m unhappy about?
We want you to be 100% happy with your new loft conversion, and if you find anything that you’re not satisfied with at any stage of your project you can speak to your dedicated project manager.

We will always listen to your point of view and aim to be fair, reasonable and professional.

Will my house be cleaned at the end of the project?
Before we leave site, your house will be swept, cleared of waste and leftover materials, and items used to protect high traffic areas or furnishings will be removed.

We do recommend that you arrange for a full professional clean at the end of the project, and we can put you in contact with a specialist company to take care of that for you.

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General queries

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Do your loft conversions meet all the building and fire regulations?

Yes. All our work is carried out in accordance with building and fire regulations.

Will we experience a drop in water pressure due to the addition of a bathroom in the loft?
In most cases the water pressure will remain unchanged as a result of an additional bathroom. However, if your pressure is already low before adding the loft you may need to consider the addition of a pump and / or coffin tank to resolve this. You can speak to our plumber during the works to work out if this might be needed on your project.
Will I need to change/update my boiler?

This depends on the age and capacity of the boiler and the size of property. Unless the boiler is already in the loft and needs to be removed as part of the loft works, most homeowners choose to keep the current boiler and change it at a later date because it is not interfacing with the loft. You can speak to our plumber during the works to work out if this might be needed on your project.

What extra costs might I need to budget for?
It can be difficult to offer a firm idea of any potential extra costs, however, at Visionary Lofts, we aim to reduce the risk of cost slippage by carefully planning and designing your loft conversion from the start. Unfortunately, unforeseen incidents and issues can arise, and we’d recommend having an extra 10% contingency in your general budget.

Other additional costs may be incurred if you change any element of the original design or the project may have been quoted before any design was created, and you will be advised of this at the time by your dedicated project manager.

To help you create a carefully planned budget, we’ve created a budget planner that you can download here.

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Complaints

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I have a complaint
Firstly, we’re so sorry to hear that you are not completely happy with the service or experience you’ve had with Visionary Lofts. We want to make this right as quickly as possible, so please give us a call at your earliest convenience on 020 3536 8734. Alternatively, you can drop us an email info@visionarylofts.co.uk and someone will get back to you as soon as possible.
Couldn’t find the answer to your question? Contact us.